RBM Lumber’s greatest strength next to our exceptional product line is our customer service. - Roy Thompson

At RBM Lumber we don’t sell wood products – we educate the customer about our wood products and the products sell themselves.

• To communicate with the customer sufficiently to understand his/her needs including visual aesthetics, timeframe for using the product, budget and any other details pertinent to the project.
• To accurately represent our products regarding visual characteristics and behavior and the options available that satisfy both.
• To accurately represent the possibilities for delivery dates of specific inquiries.
• To communicate with the customer about the progress on any given order.
• Tending to a customer’s needs as promptly as possible whether on the phone or in person.
• If for any reason there is a problem with an order or a product the problem will be adequately investigated and the company, RBM Lumber, will take full responsibility and make amends for any way they contributed to the problem.

Whenever I send a client to their mill, they are always amazed at how much product and how many choices they have there. Leif Haugen, Red Hat Carpentry, West Glacier

They’re very good to work with … and I don’t know if that’s because I buy a fair amount from them or because that’s just how they are. They [just] seem to be very helpful [people]! Peter Hoveland, Mountain High Construction, Bigfork, Montana

The initial thing is their customer service. As soon as you walk in they treat you like family. It’s just absolutely incredible. Shilo B., Vulcan, Alberta, Canada